Importance of suggestion: 9/10 (Shows how much it would mean to server/players)
Why should it be accepted: Well, at the moment community supporters receive questions and they try to respond as soon as possible but I do notice that the person who states a question gets 2-8 replies.
We try to answer as soon as possible but it leads to situations like the example below;
Player: *asks something server related*
Community supporters: *Responds as quick as possible*
result: 10 supporters gave the same or even different answers.
For a new player, it must be quite annoying that when you state a question you can get up to 5 different answers.
I'd suggest making a new command, for example /ahr (AcceptHelpRequest).
This command will allow you to get into a personal conversation with the player who stated a question. You would be able to respond using /adr.
When a community supporter accepted your question, /adr will be available for the person who stated the question in order to communicate with the supporter.
After the answer has been given you can use a cmd like /hrf (HelpRequestFinished) and the help request is over wich means you can accept another request.
Past experience:
Army Master Sergeant
S.W.A.T Warrant Officer I
Pagati Consigliere
Maltesini acting father
Faroka leader
Clowns leader
VLA Mano Derecha
Gambino Caporegime
The bikers
I don't think there's any point in making this more complicated, Sometimes a supporter will also give a player the wrong answer and this will make it harder for these answers to be corrected. I'll consider making some other additions for the supporters though.